To troubleshoot licensing issues, please send the following to support@awrcorp.com:

Subject: AWR Design Environment License Issue

Before sending an e-mail, please check the Troubleshooting Guide at https://awrcorp.com/download/help.aspx?id=2.  The majority of licensing issues are covered here, so you can expedite your problem-solving by checking its contents first.  AWR Support personnel also reference this guide, so if your issue is already addressed they may respond with a link to the same material.

I want to report a licensing issue in my AWR Software installation.

My name is: 
My company is: 
My phone number is: 


Other than the troubleshooting information below, please include any additional helpful information or comments in the space below:





My HostID is: 180373df3a8a
I have installed version: 10.03r build 6043 Rev1 (80506)

Troubleshooting information (generated Wed Jan 02 16:37:13 2013):

Package: AWR Design Environment BAD () SN:
Type: No License
Status: 0 day remain out of 0
Build: 6043
OS: Microsoft Windows 7 Business Edition, 64-bit Service Pack 1 (build 7601)
HostID: MAC: '180373df3a8a', DSN: 'DISK_SERIAL_NUM=38d3509c', Flex9: '(none)', Flex8: '(none)', Flex7: '(none)

Features=

Primary File=27003@license.ece.vt.edu 

AWRD_LICENSE_FILE=27003@license.ece.vt.edu 

HKLM\SOFTWARE\FLEXlm License Manager\AWRD_LICENSE_FILE=(not set)

LM_LICENSE_FILE=(not set)

Default=(not set)



Last message:

License server machine is down or not responding.
 See the system adminstrator about starting the license server system, or
 make sure you're referring to the right host (see LM_LICENSE_FILE).
Hostname:      license.ece.vt.edu 
License path:  27003@license.ece.vt.edu ;
FLEXnet Licensing error:-96,7.  System Error: 11004 "WinSock: Valid name, but no record (NO_ADDRESS)"
For further information, refer to the FLEXnet Licensing documentation,
available at "www.acresso.com".